Email Scripts for Sticky Client Situations
Have you ever:
Felt tripped up when a client asked you to send working files?
Felt lost on what to do when a seemingly-great potential client suddenly ghosted you?
Felt unsure of how to let down a bad-fit inquiry gently?
Or just avoided responding altogether because you didn’t know what to say?!
Now you can have a collection of email scripts right at your fingertips!
If you’re anything like me, you really care about saying the right thing and making sure your emails are perceived the right way. You want to keep your clients happy, but at the same time you want to make sure you’re being clear and maintaining your boundaries.
This guide includes
Templates for 22 sticky client situations — helping you respond professionally, keep projects on track, and get the answers you need to run a stress-free design business
Conditional edits — variations of certain templates, because not every situation is exactly the same
Preventative tips — contract clauses to add and policies to adapt to prevent situations from getting to the sticky point
Tips for getting into the best mindset to reply and lead projects with confidence
Have you ever:
Felt tripped up when a client asked you to send working files?
Felt lost on what to do when a seemingly-great potential client suddenly ghosted you?
Felt unsure of how to let down a bad-fit inquiry gently?
Or just avoided responding altogether because you didn’t know what to say?!
Now you can have a collection of email scripts right at your fingertips!
If you’re anything like me, you really care about saying the right thing and making sure your emails are perceived the right way. You want to keep your clients happy, but at the same time you want to make sure you’re being clear and maintaining your boundaries.
This guide includes
Templates for 22 sticky client situations — helping you respond professionally, keep projects on track, and get the answers you need to run a stress-free design business
Conditional edits — variations of certain templates, because not every situation is exactly the same
Preventative tips — contract clauses to add and policies to adapt to prevent situations from getting to the sticky point
Tips for getting into the best mindset to reply and lead projects with confidence
Have you ever:
Felt tripped up when a client asked you to send working files?
Felt lost on what to do when a seemingly-great potential client suddenly ghosted you?
Felt unsure of how to let down a bad-fit inquiry gently?
Or just avoided responding altogether because you didn’t know what to say?!
Now you can have a collection of email scripts right at your fingertips!
If you’re anything like me, you really care about saying the right thing and making sure your emails are perceived the right way. You want to keep your clients happy, but at the same time you want to make sure you’re being clear and maintaining your boundaries.
This guide includes
Templates for 22 sticky client situations — helping you respond professionally, keep projects on track, and get the answers you need to run a stress-free design business
Conditional edits — variations of certain templates, because not every situation is exactly the same
Preventative tips — contract clauses to add and policies to adapt to prevent situations from getting to the sticky point
Tips for getting into the best mindset to reply and lead projects with confidence
Reviews:
“This has been an absolute life saver. In the first few weeks that I picked up this handy guide, I found myself using several of the prompts for different scenarios. I had one client where we did a virtual interview and everything went great. After not hearing from them for a few weeks, I used one of the well-written email prompts and tailored it for my needs before sending it along, and within a day or two I heard back from the client. I used another prompt to politely decline a project that wasn’t a great fit and found that it was the perfect response to decline while retaining a good relationship with the individual who reached out.”
“This guide has helped me immensely to refine my client process and allowed me to be more confident. Time is scarce and this has taken the guesswork out of what to say. It’s packed with useful information and is easy to follow. This is exactly what I needed! Conveying the right message in communicating is absolutely vital. Not only has having these scripts saved me time, but they are wonderful to have as a reference. Everything is well organized. I’ve used the templates as a guide to improve my client process. Plus, the design and layout are pretty cool. 💎 Thank you Alyssa!! ❤️”
“This resource is GOLD 👏👏 seriously everything you could need and more.”
“Just purchased, and I’m thrilled with it! You are very kind and articulate. I’ll be onboarding a new assistant next week and this will give both of us a consistent ‘voice’ in representing my policies and processes.”
“What a great idea—couldn’t buy it fast enough. Thank you again for your help in my sticky client situation. Can’t tell you how nice it was to wake up this morning and not have to worry I’d still be dealing with that crazy client.”