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"Our Pledge" Page for Welcome Packet: Set Important Boundaries Smoothly

$14.00

There are some super important policies you need your web design clients to adhere to.

Things like:

  • Turning in their finalized website content (text and photos) by a certain date

  • Sending design feedback in a timely manner

  • Not asking random family members and friends for design feedback

  • Not uploading your design proofs to AI, or using AI to generate design feedback

And despite outlining these things in your contract, your clients are still missing them or totally forgetting about them. Then, when a client breaks one of these boundaries, you’re in that awkward situation of not knowing how to enforce it without sounding like a jerk.

Well, what if they never broke these boundaries?

By communicating these things super clearly and up-front, you can significantly reduce the chances of your clients doing the things you don’t want them to do.

Enter: the “Our Pledge” page in your Welcome Packet.

I’ve been including the “Our Pledge” page in my Welcome Packet for years. Ever since I started walking my clients through these policies on this page, I haven’t had a website project get delayed or a client miss a deadline.

This guide includes exactly what policies to put on your “Our Pledge” page, and the exact scripts for how to verbally explain them to your clients, so that you can state your boundaries firmly and kindly at the same time, without sounding awkward, and while maintaining a positive relationship with your clients.

There are some super important policies you need your web design clients to adhere to.

Things like:

  • Turning in their finalized website content (text and photos) by a certain date

  • Sending design feedback in a timely manner

  • Not asking random family members and friends for design feedback

  • Not uploading your design proofs to AI, or using AI to generate design feedback

And despite outlining these things in your contract, your clients are still missing them or totally forgetting about them. Then, when a client breaks one of these boundaries, you’re in that awkward situation of not knowing how to enforce it without sounding like a jerk.

Well, what if they never broke these boundaries?

By communicating these things super clearly and up-front, you can significantly reduce the chances of your clients doing the things you don’t want them to do.

Enter: the “Our Pledge” page in your Welcome Packet.

I’ve been including the “Our Pledge” page in my Welcome Packet for years. Ever since I started walking my clients through these policies on this page, I haven’t had a website project get delayed or a client miss a deadline.

This guide includes exactly what policies to put on your “Our Pledge” page, and the exact scripts for how to verbally explain them to your clients, so that you can state your boundaries firmly and kindly at the same time, without sounding awkward, and while maintaining a positive relationship with your clients.

Reviews:

 
“This has been an absolute life saver. In the first few weeks that I picked up this handy guide, I found myself using several of the prompts for different scenarios. I had one client where we did a virtual interview and everything went great. After not hearing from them for a few weeks, I used one of the well-written email prompts and tailored it for my needs before sending it along, and within a day or two I heard back from the client. I used another prompt to politely decline a project that wasn’t a great fit and found that it was the perfect response to decline while retaining a good relationship with the individual who reached out.”
 
“This guide has helped me immensely to refine my client process and allowed me to be more confident. Time is scarce and this has taken the guesswork out of what to say. It’s packed with useful information and is easy to follow. This is exactly what I needed! Conveying the right message in communicating is absolutely vital. Not only has having these scripts saved me time, but they are wonderful to have as a reference. Everything is well organized. I’ve used the templates as a guide to improve my client process. Plus, the design and layout are pretty cool. 💎 Thank you Alyssa!! ❤️”
 
“This resource is GOLD 👏👏 seriously everything you could need and more.”
 
“Just purchased, and I’m thrilled with it! You are very kind and articulate. I’ll be onboarding a new assistant next week and this will give both of us a consistent ‘voice’ in representing my policies and processes.”
 
“What a great idea—couldn’t buy it fast enough. Thank you again for your help in my sticky client situation. Can’t tell you how nice it was to wake up this morning and not have to worry I’d still be dealing with that crazy client.”